Privacy Policy

Anyone who uses Debt Freedom Service deserves to know how their information is handled and to trust that it is looked after. This policy covers all personal information we collect, however it reaches us: through the website, during the introduction process or in conversation with our team.

The rules for using the site itself are set out separately in our Terms & Conditions.

Some of this comes straight from you, and some is captured automatically as you browse. It falls into these categories:

• Personal detailsFull name, email address, telephone number, date of birth and mailing address
• Loan detailsThe balances you'd like to consolidate, the creditors you currently owe, the status of those accounts, and a general picture of your finances
• Verification recordsSupporting documents a lender may request to confirm your identity, income or ability to repay, such as recent pay stubs or bank statements
• Technical dataYour device's IP address, browser type and operating system, the site that referred you, and the path you take through our pages
• CommunicationsRecords of messages, emails and calls between you and our team

We use your information only in the ways listed below. It is never sold to advertisers or unrelated businesses.

• Processing your request and introducing you to a personal loan lender suited to your situation
• Keeping you informed about the status of your request and what happens next
• Confirming your identity and protecting against fraud or unauthorized activity
• Improving how the site works and making it easier to use
• Meeting our obligations under laws, regulations and court orders
• Sending you updates or educational content, with your consent wherever the law requires it

We share information only in a few specific situations. We never sell, rent or trade your information so that other companies can market to you.

• Lenders you're introduced toThe details of your request are passed to the lender we introduce you to, so that it can review them directly
• Service providersOutside companies that help keep our platform running, such as those that provide hosting, analytics or messaging, may handle data under binding confidentiality commitments
• Legal requirementsInformation may be disclosed when a law, a regulator or valid legal process requires it
• Business changesIf Debt Freedom Service is acquired, merges with another company or sells its assets, your information may transfer to the new owner. We would let you know if that happened

Cookies and similar tools help Debt Freedom Service keep its pages working, understand how visitors use the site and improve it.

• Essential cookiesNeeded for the site to function, so switching them off would break parts of itAlways on
• Analytics cookiesShow us, in aggregate, how much traffic the site receives and how people move through itOptional
• Marketing cookiesTailor the ads you see and measure how campaigns perform, and are set only if you consentOnly with your consent

You can manage or disable non-essential cookies at any time through your browser settings. Some parts of the site may not work as well if you do.

We protect your information against unauthorized access, loss and disclosure using measures that are standard for our industry, including encrypted connections, secure servers, restricted access and periodic security reviews.

We keep personal data only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to retain it. When that period ends, the data is securely deleted or stripped of anything that could identify you.

Depending on where you live, the law may give you rights over your personal data. We take those rights seriously, and we will respond to a verifiable request within the period the applicable law sets.

If you have a question about your data, or want to make a request under section 7, call (866) 779-3698 or email [email protected]. We respond to privacy inquiries as promptly as we reasonably can. Our full contact details are just below.